We have a NO return/refund/exchange policy. UNLESS the item is damaged. Please report any damaged items within 24 hours of receiving VIA email.

Any refunds issued will be for the purchase price of the returned item(s), including any applicable taxes. Shipping and handling charges are non-refundable. Any rebate associated with the returned products will be voided.

For refunds on products paid for by credit card or debit card, a refund will be issued to the credit / debit card used for the original purchase.

For refunds on products paid by BANK TRANSFER or PAY PAL REFUND, a refund check will be issued by 3 working days from the date we receive the returned merchandise.

To exchange your product please send us a email then we will confirm the next steps and the RETURN ADDRESS.

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Alternatively, return these by a courier of your choice.  We recommend using a tracked courier service - 
We cannot accept responsibility of parcels that do not reach us so a recorded service is vital.
Remember to keep your post office receipt (this is issued once the parcel is scanned) as the parcel is your responsibility until it gets back to us.  This will also contain your tracking information. Taking a photo of it is great way to do this!
If a item has not been collected by the customer and returned back to us - in order for us to resend it new postage payment will be required before item is dispatched.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 Upon receiving the item we will do a thorough check and then follow the correct process and decide whats the next course of action.